IT Customer Care for computer issues; AccessIT ID login problems; or issues with MFA (Multi Factor Authentication). IMPORTANT NOTE: HelpIT call center available 24 hours for issues related to MFA, WiFi, and AccessIT ID.
718-817-3999 Or HelpIT@fordham.edu Or Tech Help tab at My.Fordham.edu
Library E-resources Department if you cannot access a specific resource, whether on campus or remote, after successful login with AccessIT ID. Example: an error message or login box appears on the homepage of an electronic journal or database.
Lynn Parliman at 718-817-3531 | firstname.lastname@example.org
Luisa Porretta at 718-817-3583 | email@example.com
Library Reference Department for assistance with search strategies or research guides.
Call Reference Desk at Rose Hill (718-817-3586), Lincoln Center (212-636-6050) or Westchester (914-367-3061).
has a Displaced Researchers Program that provides no-cost access to its databases for students and researchers who have been separated from their universities and libraries because of travel bans or other immigration changes. Please send an email to: ContinueMyResearch@proquest.com for assistance on how to request this program. (updated 9/2019)
6/17/20. The site continues to experience a few more lingering issues. For more info consult FAQs
5/29/20. There have been reports of OneSearch becoming unresponsive due to problems with browser tracking. If error messages appear: change your privacy/security settings to strict/do not track; and refresh your page. The provider is aware of the issue.
ONGOING (in alphabetical order)
Clear browser cache if you get an error message when downloading an article PDF. DO NOT USE CHROME
Users in older versions of Internet Explorer (IE8 and earlier) and Firefox (Firefox 12 and earlier) may experience display issues on the new site. Known Issues
Remote access does not work using "Private Windows" for MAC.
If you are having a problem creating a personal account while off campus, log in to Fordham My Desktop for virtual on-campus access. Contact IT Customer Care for assistance with installing/using MyDesktop.
Content not included in Catalog, only OneSearch. Use OneSearch or go directly to the Database listed on the H Tab.
VIDEO ACQUISITION IS LIMITED TO FORDHAM FACULTY. Select the video then complete the pop-up form using your Fordham email. You will be notified when the video is available.
AVOID USING FIREFOX. Known problem. Chrome and Opera operating normally.
AVOID USING MAC w/FIREFOX FOR ALL STREAMING VIDEOS (NEEDS SEPARATE FLASH DOWNLOAD).
DO NOT USE INTERNET EXPLORER
SCIENCE DIRECT (ARTICLE LINKER)
You might see a message in red "Sorry, your request can not be processed due to a system problem." The problem has been reported when searching between OneSearch and Science Direct, and also between Scopus and Science Direct but you might see it with any other linking to Science Direct.
As an alternative, try searching the Library Catalog if you know the journal name/author or use the E-Journal tab from the library homepage. The E-Journals tab on the databases list has a direct link to all Science Direct platform journals (however, we don't subscribe to all). You can find the journal you are looking for. If you get the error message and see the Article Linker sidebar on the right, try clicking those links because many of them work if we have subscribed journal access.
SCIENCE DIRECT (PDF DOWNLOADS)
Downloading of multiple articles or an entire issue requires logging-in to your personal ScienceDirect account (do not attempt to sign-in via the INSTITUTION link). Individual article downloads are possible without logging-in to ScienceDirect.