IT Customer Care for computer issues; AccessIT ID login problems; or issues with MFA (Multi Factor Authentication). IMPORTANT NOTE: HelpIT call center available 24 hours for issues related to MFA, WiFi, and AccessIT ID.
718-817-3999 Or HelpIT@fordham.edu Or Tech Help Page in your Fordham Portal (formerly My.Fordham)
Library E-resources Department if you cannot access a specific resource, whether on campus or remote, after successful login with AccessIT ID. Example: an error message or login box appears on the homepage of an electronic journal or database.
Lynn Parliman at 718-817-3531 | firstname.lastname@example.org
Luisa Porretta at 718-817-3583 | email@example.com
Library Reference Department for assistance with search strategies or research guides.
Call Reference Desk at Rose Hill (718-817-3586), Lincoln Center (212-636-6050) or Westchester (914-367-3061).
Clear browser cache if you get an error message when downloading an article PDF. DO NOT USE CHROME
Users in older versions of Internet Explorer (IE8 and earlier) and Firefox (Firefox 12 and earlier) may experience display issues.
CHROME AND OPENING LINKS / PDFs
Chrome may prevent opening of links / PDFs. WORKAROUND: Right-click the link and choose "Open link in new tab"
Remote access does not work using "Private Windows" for MAC.
Linked Full Text may produce an error. WORKAROUND: First search for the journal in either the Catalog or E-Journals tab, and then search for the article within the journal site. NOTE: IF WE DON'T HAVE A SUBSCRIPTION THE JOURNAL WILL NOT APPEAR IN ANY SEARCH RESULTS.
Content not included in Catalog, only OneSearch. Use OneSearch or go directly to the Database listed on the H Tab.
If you get an error message, clear your history/cache/cookies or try a different browser. Avoid Chrome for best results.
VIDEO ACQUISITION IS LIMITED TO FORDHAM FACULTY. Select the video then complete the pop-up form using your Fordham email. You will be notified when the video is available.
AVOID USING FIREFOX. Known problem. Chrome and Opera operating normally.
AVOID USING MAC w/FIREFOX FOR ALL STREAMING VIDEOS (NEEDS SEPARATE FLASH DOWNLOAD).
DO NOT USE INTERNET EXPLORER
OneSearch may become unresponsive due to problems with browser tracking. If error messages appear: change your privacy/security settings to strict/do not track; and refresh your page.
Browsing list of issues does not work in Chrome. Use other browsers for best results.
SCIENCE DIRECT (ARTICLE LINKER)
You might see a message in red "Sorry, your request can not be processed due to a system problem." The problem has been reported when searching between OneSearch and Science Direct, and also between Scopus and Science Direct but you might see it with any other linking to Science Direct.
As an alternative, try searching the Library Catalog if you know the journal name/author or use the E-Journal tab from the library homepage. The E-Journals tab on the databases list has a direct link to all Science Direct platform journals (however, we don't subscribe to all). You can find the journal you are looking for. If you get the error message and see the Article Linker sidebar on the right, try clicking those links because many of them work if we have subscribed journal access.
SCIENCE DIRECT (PDF DOWNLOADS)
Downloading of multiple articles or an entire issue requires logging-in to your personal ScienceDirect account (do not attempt to sign-in via the INSTITUTION link). Individual article downloads are possible without logging-in to ScienceDirect.
If you cannot access a Skillsoft ebook from the catalog link, search for the title directly in the Books24x7 database.