ALERTS TO ALL LIBRARY USERS!
Zotero’s browser connectors have been creating access issues for researchers at many academic libraries. Use these instructions to check your browser connector to make sure you have the most up to date version.
IT Customer Care for computer issues; Fordham Username / Password (formerly AccessIT ID) login problems; or issues with MFA (Multi Factor Authentication). IMPORTANT NOTE: IT call center available 24 hours for issues related to MFA, WiFi, and Fordham Username / Password (formerly AccessIT ID) -- when prompted press 3 for after hours support. See Technology Support for details.
718-817-3999 Or HelpIT@fordham.edu Or IT Service Portal via Tech Help Page in your Fordham Portal (formerly My.Fordham)
Library E-resources Department if you cannot access a specific electronic resource, whether on campus or remote, after successful login with Fordham Username / Password (formerly AccessIT ID). Example: an error message or login box appears on the homepage of an electronic journal or database.
Lynn Parliman at 718-817-3531 | firstname.lastname@example.org
Luisa Porretta at 718-817-3583 | email@example.com
Library Reference Department for assistance with search strategies or research guides.
Call Reference Desk at Rose Hill (718-817-3586), Lincoln Center (212-636-6050) or Westchester (914-367-3061).
HUMANITIES E-BOOK COLLECTION (ACLS)
3/1/24. The Fulcrum platform will be unavailable during scheduled maintenance on Friday 3/1 between 5:00-8:00pm EST.
3/8-3/10/24. EBSCO will be performing scheduled maintenance on the systems that manage EBSCO databases, which may cause slight performance delays. Maintenance will begin at 12:00pm EST on Friday 3/8 and end by 6:00pm EST Sunday 3/10.
ALEXANDER STREET STREAMING VIDEOS
Users in older versions of Firefox may experience display issues.
See below SKILLSOFT BOOKS (BOOKS24X7)
CITATION LINKER FORM
The search catalog box on the citation linker form redirects to the catalog but drops the search terms. You will need to enter your terms again.
CLASSIC LIBRARY CATALOG
Using Chrome to search the classic catalog may produce cookie error messages. Clear your history and try again OR try Firefox.
EBSCO DATABASES INCLUDING EBOOKS and OneSearch
Remote access does not work using "Private Windows" for MAC and "Incognito Windows" for PC using Chrome browser. Try another browser or turn off this setting when using EBSCO remotely. In general, if you get an error message clear your history/cache/cookies or try a different browser.
EBSCO DATABASES "LINKED FULL TEXT" (including OneSearch)
Linked Full Text may produce an error. WORKAROUND: Search for the journal in either the Catalog or E-Journals tab, and then search for the article within the journal site. NOTE: IF WE DON'T HAVE A SUBSCRIPTION THE JOURNAL WILL NOT APPEAR IN ANY SEARCH RESULTS. In general, if you get an error message clear your history/cache/cookies or try a different browser.
E-JOURNALS PORTAL (SERIALS SOLUTIONS) AND ARTICLE LINKER ONGOING MAINTENANCE
Once per month (typically the 3rd Sunday) beginning at 2:00am, the provider will perform server maintenance expected to last 2-3 hours. E-journals and article linker may be temporarily unavailable during this time period.
Content not included in Catalog, only OneSearch. Use OneSearch or go directly to the Database listed on the H Tab.
ILLiad migrated to a new server in 2023 and there may be some ongoing glitches. If you get an error message when trying to link out to the system, click here to go directly to the site.
ONESEARCH AND BROWSER TRACKING
OneSearch may become unresponsive due to problems with browser tracking. If error messages appear: change your privacy/security settings to strict / do not track; refresh your page. In general, if you get an error message clear your history/cache/cookies or try a different browser.
ONESEARCH LINKED FULL TEXT and FULL TEXT LIMITER
Linked Full Text may produce an error. WORKAROUND: Search for the journal in either the Catalog or E-Journals tab, and then search for the article within the journal site. NOTE: IF WE DON'T HAVE A SUBSCRIPTION THE JOURNAL WILL NOT APPEAR IN ANY SEARCH RESULTS.
The Full Text limiter may include results that do not link out to a journal. This typically means we may have licensing to the journal, but not to the year(s) in question. See above re: searching the E-Journals tab to verify.
In general, if you get an error message clear your history/cache/cookies or try a different browser.
PDFs / OPENING OF LINKS
Some browsers may prevent opening of links and/or PDFs. WORKAROUND for links: Right-click the link and choose "Open link in new tab" WORKAROUND for PDFs: Some PDFs may not open in the embedded viewer and trigger an error message; click on download icon found in viewer window. Other times "Download PDF" may be an option to be selected. Or you may need to right click Download button and select 'save link as'
SCIENCE DIRECT (ARTICLE LINKER)
If you get an error message clear your history/cache/cookies or try a different browser. As an alternative, if you know the journal title then try searching for it in the Library Catalog or the E-Journals tab.
SCIENCE DIRECT (PDF DOWNLOADS)
Downloading of multiple articles or an entire issue requires logging-in to your personal ScienceDirect account (do not attempt to sign-in via the INSTITUTION link). Individual article downloads are possible without logging-in to ScienceDirect.
SKILLSOFT BOOKS (BOOKS24X7)
FOR DEVICES USING CAMPUS WIFI, MUST USE FORDHAM GUEST UNSECURED WIFI. FORDHAM SECURE WIFI IS NOT COMPATIBLE WITH THIS DATABASE ONLY.
If you cannot access a Skillsoft ebook from the catalog link, search for the title directly in the Books24x7 database.
ZOTERO AND TEMPORARY BLOCKS BY PROVIDERS
See Quick Self-Help Tips for Access Problems box on this page for info.