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DATABASES : Access Help

Find the best library databases for your research.

Quick Self-Help Tips for Access Problems

  • Start at the Library Homepage ( NOT
  • Do Not use Fordham VPN to access library resources.
  • Try a different browser (Chrome, Internet Explorer, Firefox); MAC users should try Safari first.
  • Clear your History/Cache/Cookies.
  • Make sure Cookies and Pop-ups are enabled; Allow trusted database sites.
  • Be aware of any notes provided for additional instructions.
  • Some Internet monitoring/blocking programs, browser extensions, software, and private windows may not be fully compatible with the library's electronic resources. Disable and try accessing the e-resource again.

Best Practices

  • Use a fully featured web browser, and be sure to update to the most recent version
  • Update Adobe Acrobat Reader for PDF files
  • Protect your computer. Use virus protection software, firewalls, and adware/spyware protection software.

Remote Access Information

  • Remote access to e-resources by Fordham VPN is no longer supported for anyone.
  • Most resources provide remote access via automatic IP authentication with your AccessIT ID. You will be prompted to enter this information.
  • Some resources will indicate if a username/password login is required.
  • Remote access to e-resources for Alumni is not supported.
  • See attached file below for list of titles with no remote access. If a resource cannot be accessed remotely but is available in our print collection, submit an article request to Document Delivery service.

Contacts For Additional Help

IT Customer Care for computer issues; AccessIT ID login problems; or issues with MFA (Multi Factor Authentication)

Contact: Or 718-817-3999  Or Tech Help tab at

Library E-resources Department if you cannot access a specific resource, whether on campus or remote, after successful login with AccessIT ID. Example: an error message or a login box appears on the homepage of a resource.


Lynn Parliman at 718-817-3531 |


Luisa Porretta at 718-817-3583 |

Library Reference Department for assistance with search strategies or research guides

Call Reference Desk at Rose Hill (718-817-3586), Lincoln Center (212-636-6050) or Westchester (914-367-3061).


ProQuest has a new program that provides no-cost access to its databases for students and researchers who have been separated from their universities and libraries because of travel bans or other immigration changes. Please send an email to: for assistance on how to request this program.



7/15/19. Temporarily unavailable due to publisher site difficulties.


7/20/19. The site will be unavailable on Saturday, July 20 from noon to 3:00 pm due to scheduled provider maintenance.


8/11/19. Proquest databases will be unavailable due to provider maintenance for the following 8-hour time period: Sunday, August 11 from 10:00 pm until 6:00 am Monday, August 12.


Sporadic problems downloading reports and Excel files primarily when using Chrome. This is impacting remote access, but on-campus access may also be affected. Provider is working to resolve the issue and suggests using Firefox for best results. 


Users in older versions of Internet Explorer (IE8 and earlier) and Firefox (Firefox 12 and earlier) may experience display issues on the new site. Known Issues


Remote access does not work using "Private Windows" for MAC.


You might see a message in red "Sorry, your request can not be processed due to a system problem." The problem has been reported when searching between OneSearch and Science Direct, and also between Scopus and Science Direct but you might see it with any other linking to Science Direct.

As an alternative, try searching the OPAC if you know the journal name/author or use the E-Journal tab from the library homepage. The E-Journals tab on the databases list has a direct link to all Science Direct platform journals (however, we don't subscribe to all). You can find the journal you are looking for. If you get the error message and see the Article Linker sidebar on the right, try clicking those links because many of them work if we have subscribed journal access.