Skip to main content

DATABASES : Access Help

Find the best library databases for your research.

Quick Self-Help Tips for Access Problems

  • Start at the Library Homepage (https://www.fordham.edu/library) NOT my.fordham.edu.
  • Try a different browser (Chrome, Internet Explorer, Firefox); MAC users should try Safari first.
  • Clear your History/Cache/Cookies.
  • Make sure Cookies and Pop-ups are enabled and allow trusted database sites.
  • Be aware of any notes provided for additional instructions.
  • Some Internet monitoring/blocking programs, browser extensions, software, ad blockers, and private windows may not be fully compatible with the library's electronic resources. Disable and try accessing the e-resource again.
  • Do Not use Fordham VPN to access library resources.

Best Practices

  • Use a fully featured web browser that has been updated to the most recent version.
  • Update Adobe Acrobat Reader for PDF files.
  • Protect your computer. Use virus protection software, firewalls, and adware/spyware protection software.

Remote Access Information

  • Remote access to e-resources by Fordham VPN is no longer supported for anyone.
  • Most resources provide remote access via automatic IP authentication with your AccessIT ID. You will be prompted to enter this information.
  • Some resources will indicate if a username/password login is required.
  • Remote access to e-resources for Alumni is not supported. Please see the Open Access Resources Tab that lists resources open to all.
  • See attached file below for list of titles with no remote access. If a resource cannot be accessed remotely but is available in our print collection, submit an article request to Document Delivery service.

Contacts For Additional Help

IT Customer Care for computer issues; AccessIT ID login problems; or issues with MFA (Multi Factor Authentication). IMPORTANT NOTE: HelpIT call center available 24 hours for issues related to MFA, WiFi, and AccessIT ID.

Contact:

718-817-3999 Or HelpIT@fordham.edu Or Tech Help tab at My.Fordham.edu

Library E-resources Department if you cannot access a specific resource, whether on campus or remote, after successful login with AccessIT ID. Example: an error message or login box appears on the homepage of an electronic journal or database.

Contact:

Lynn Parliman at 718-817-3531 | parliman@fordham.edu

OR

Luisa Porretta at 718-817-3583 | porretta@fordham.edu

Library Reference Department for assistance with search strategies or research guides.

Contact:

Call Reference Desk at Rose Hill (718-817-3586), Lincoln Center (212-636-6050) or Westchester (914-367-3061).

Or use

PROQUEST DISPLACED RESEARCHERS

ProQuest has a Displaced Researchers Program that provides no-cost access to its databases for students and researchers who have been separated from their universities and libraries because of travel bans or other immigration changes. Please send an email to: ContinueMyResearch@proquest.com for assistance on how to request this program. (updated 9/2019)

KNOWN ISSUES

PROQUEST EBOOK CENTRAL

12/20-12/21. Due to scheduled maintenance, Ebook Central will be unavailable from Fri. Dec.20 at 9:00 pm to Sat. Dec.21 at 7:00 am EST. 

ALEXANDER STREET STREAMING VIDEOS

Users in older versions of Internet Explorer (IE8 and earlier) and Firefox (Firefox 12 and earlier) may experience display issues on the new site. Known Issues

EBSCO DATABASES

Remote access does not work using "Private Windows" for MAC.

HEIN ONLINE

Content not included in Catalog, only OneSearch. Use OneSearch or go directly to the Database listed on the H Tab.

KANOPY STREAMING VIDEOS

VIDEO ACQUISITION IS LIMITED TO FORDHAM FACULTY. Select the video then complete the pop-up form using your Fordham email. You will be notified when the video is available.

AVOID USING FIREFOX. Known problem. Chrome and Opera operating normally.
AVOID USING MAC w/FIREFOX FOR ALL STREAMING VIDEOS (NEEDS SEPARATE FLASH DOWNLOAD).
DO NOT USE INTERNET EXPLORER

SCIENCE DIRECT (ARTICLE LINKER)

You might see a message in red "Sorry, your request can not be processed due to a system problem." The problem has been reported when searching between OneSearch and Science Direct, and also between Scopus and Science Direct but you might see it with any other linking to Science Direct.

As an alternative, try searching the OPAC if you know the journal name/author or use the E-Journal tab from the library homepage. The E-Journals tab on the databases list has a direct link to all Science Direct platform journals (however, we don't subscribe to all). You can find the journal you are looking for. If you get the error message and see the Article Linker sidebar on the right, try clicking those links because many of them work if we have subscribed journal access.

SCIENCE DIRECT (PDF DOWNLOADS)

Downloading of multiple articles or an entire issue requires logging-in to your personal ScienceDirect account (do not attempt to sign-in via the INSTITUTION link). Individual article downloads are possible without logging-in to ScienceDirect.